Return & Refund Policy – Ahiree LLP
Last updated: 13/03/2026
Thank you for shopping with Ahiree LLP (“Ahiree”, “we”, “our”, “us”). We work closely with artisans to bring you handcrafted sarees and artisanal products. As most of our products are handmade and unique, minor variations in colour, weave, and finish are natural and not considered defects.
1. Eligibility for Returns
You may request a return only in the following cases:
Defective or damaged product received.
Wrong product, size, or design delivered.
Returns are not accepted for reasons such as “change of mind”, “do not like the colour”, or “minor variations in shade/texture” that are inherent to handcrafted products.
The following items are non‑returnable:
Products purchased during clearance/final sale.
Customised, altered, fall‑pico/stitched items.
Gift cards or vouchers.
2. Return Request Window
You must raise a return request within 3 (three) days of receiving the order.
An unboxing video and clear photos of the defect/damage and outer packaging are mandatory for considering any return or claim.
Requests raised after 3 days from delivery may not be accepted.
3. Condition of Returned Products
For a return to be accepted, the product must:
Be unused, unwashed, and unaltered.
Have all original tags, labels, and packaging intact.
Include any complimentary accessories, blouse pieces, or add‑ons received with the product.
Be free from stains, odours (including perfume/deodorant), and damage caused after delivery.
We reserve the right to reject a return if these conditions are not met and to send the product back to you.
4. Return Process
To raise a return request, please contact us within the 3‑day window via:
Email: ahireeindia@gmail.com
WhatsApp: +91 89611 47679
Please share:
Order ID
Product name/SKU
Reason for return
Unboxing video and clear images of the defect/damage and full product
After reviewing your request, we will:
Arrange a reverse pickup where service is available, or
Request you to ship the product to our address:
Ahiree LLP
D/35, Atabagan, Boral Main Road, Garia,
Kolkata, West Bengal – 700084, India
Please pack the product securely to avoid damage during transit.
5. Shipping Costs for Returns
If the product is verified as defective/damaged or a wrong item was delivered:
We will bear the reverse shipping charges or reimburse reasonable courier charges (on submission of courier receipt), as applicable.
For any other approved return scenarios (if allowed at our discretion):
You will bear the return shipping cost.
Original shipping charges (if any) paid at the time of placing the order are non‑refundable.
6. Refunds
Once we receive and inspect the returned product, we will inform you of the approval or rejection of your refund.
On approval, refunds will be processed within 7–10 working days:
To the original method of payment, or
As store credit/coupon, where applicable or if you choose this option.
For Cash on Delivery (COD) orders, refunds will be issued via bank transfer/UPI/store credit after you share valid details.
The time taken for the refund to reflect in your account depends on your bank or payment provider.
7. Exchange Policy
Exchanges are subject to stock availability.
Where possible, we may offer:
Exchange for the same product (different colour/variant), or
Exchange for another product of equal value.
If the new product is of a higher value, you must pay the price difference; if lower, the balance may be provided as store credit at our discretion.
If a suitable exchange is not possible, a refund or store credit may be provided as per this policy.
8. Order Cancellation
Orders can be cancelled within 4–6 hours of placing the order or before dispatch, whichever is earlier, by contacting us on email or WhatsApp.
For prepaid orders, a full refund (excluding any non‑refundable payment gateway charges, if applicable) will be initiated on successful cancellation.
Once the order is shipped, cancellation is not possible. You may then follow the return process (if eligible under this Policy).
9. International Orders (if applicable)
At present, we do not accept returns for international orders except in cases of wrong or damaged products.
Any customs duties, taxes, or import charges paid by you are non‑refundable.
10. Contact Us
For any questions regarding returns, refunds, or exchanges, please contact:
Ahiree LLP
D/35, Atabagan, Boral Main Road, Garia,
Kolkata, West Bengal – 700084, India
Email: ahireeindia@gmail.com
WhatsApp: +91 89611 47679
Privacy Policy – Ahiree LLP
Last updated: 13/03/2026
Ahiree LLP (“Ahiree”, “we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.ahiree.com], make a purchase, or interact with us.
By using our website or services, you agree to the collection and use of information in accordance with this Policy.
1. Information We Collect
We may collect the following information:
Personal information:
Name
Email address
Phone number
Billing and shipping address
Order and transaction information:
Products purchased
Order value, date, and status
Payment method details (processed via secure third‑party gateways; we do not store full card or UPI details).
Technical and usage data:
IP address
Browser type, device type, and operating system
Pages visited, time spent on pages, and referring pages
Cookies and similar tracking technologies.
Communication data:
Messages, emails, WhatsApp chats, feedback, reviews, and any other communications with us.
2. How We Collect Information
We collect information when you:
Browse or use our website.
Create an account or place an order.
Subscribe to our newsletter or marketing communications.
Contact us via email, WhatsApp, phone, social media, or contact forms.
Participate in surveys, contests, or promotional activities.
We may also receive limited information from third‑party payment gateways, courier/logistics partners, and analytics/marketing tools, necessary for payment processing, shipping, and site performance analysis.
3. How We Use Your Information
We use your information to:
Process and fulfil your orders, including payment processing, shipping, and returns.
Communicate with you about orders, queries, support requests, and updates.
Send newsletters, offers, promotions, and marketing communications (you can opt out at any time).
Improve our website, products, services, and overall customer experience.
Monitor and analyse usage and trends to improve functionality and security.
Detect, prevent, and address fraud, unauthorised activity, or technical issues.
Comply with legal obligations and enforce our terms and policies.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Enable website functionality and store your preferences.
Understand site traffic, user behaviour, and performance.
Personalise content and offers where applicable.
You can control or disable cookies through your browser settings. However, some features of the website may not function properly if cookies are disabled.
5. Sharing of Information
We do not sell or rent your personal information. We may share your information with:
Service providers and partners who assist us in operating our business:
Payment gateway providers
Courier and logistics companies
Website hosting, analytics, email, and marketing service providers
Professional advisors such as auditors, accountants, or legal advisors, where necessary.
Government authorities or law enforcement agencies, when required to comply with legal obligations or respond to valid requests.
These third parties are given access only to the information necessary to perform their functions and are expected to protect your data.
6. Data Security
We implement reasonable technical and organisational measures designed to protect your personal information from unauthorised access, alteration, disclosure, or destruction.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary:
To fulfil the purposes described in this Policy.
To comply with legal, accounting, or reporting requirements.
When personal data is no longer required, we may delete it, anonymise it, or store it securely as per applicable law.
8. Your Rights and Choices
Subject to applicable law, you may have the right to:
Access and review the personal data we hold about you.
Request correction or updating of your information.
Request deletion of certain personal data, subject to legal and contractual restrictions.
Object to or restrict certain processing activities, including direct marketing.
Withdraw consent where processing is based on consent.
To exercise any of these rights, please contact us at ahireeindia@gmail.com. We may ask you to verify your identity before acting on your request.
9. Third‑Party Links
Our website may contain links to third‑party websites or services. We are not responsible for the privacy practices, content, or policies of such third‑party sites. We encourage you to review their privacy policies separately.
10. Children’s Privacy
Our website and products are not directed towards children under the age of 18. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps to delete such information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Your continued use of the website after such changes will be deemed acceptance of the revised Policy.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact:
Ahiree LLP
D/35, Atabagan, Boral Main Road, Garia,
Kolkata, West Bengal – 700084, India
Email: ahireeindia@gmail.com
WhatsApp: +91 89611 47679
Disclaimer – Ahiree LLP
Last updated: 13/03/2026
This Disclaimer applies to the website [www.ahiree.com] operated by Ahiree LLP and to our social media pages and related online platforms.
1. Product Representation
Ahiree LLP specialises in handcrafted sarees and artisanal products. Each piece is unique, and slight variations in colour, weave, texture, and finish are natural and inherent to handmade processes.
While we make every effort to display product images and colours as accurately as possible, actual colours may vary due to different device screens, lighting conditions, and photography.
Such variations are not considered defects and will not be treated as a basis for returns or refunds, except as specified in our Return & Refund Policy.
2. Accuracy of Information
We strive to ensure that all information on our website, including product descriptions, pricing, availability, and care instructions, is accurate and up to date.
However, errors, typographical mistakes, or omissions may occasionally occur. Ahiree LLP reserves the right to correct any inaccuracies and to change or update information at any time without prior notice.
We also reserve the right to modify, discontinue, or replace products or collections without notice.
3. No Professional Advice
All content, including blog posts, styling tips, saree draping suggestions, and care instructions, is provided for general informational purposes only.
It should not be considered as professional, legal, financial, or technical advice. You are responsible for independently verifying any information before relying on it.
4. Intellectual Property
To the maximum extent permitted by applicable law, Ahiree LLP, its partners, employees, representatives, and affiliates shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from:
Use of, or inability to use, our website or products.
Any errors or omissions in website content.
Any unauthorised access to or use of our servers or any personal/financial information stored therein.
Our total aggregate liability for any claim relating to any product will, in any case, be limited to the amount paid by you for that specific product.
5. Third‑Party Links and Services
Our website may contain links to third‑party websites, apps, or services that are not owned or controlled by Ahiree LLP.
These links are provided for your convenience only. We do not endorse or assume responsibility for the content, privacy policies, or practices of any third‑party sites or services.
6. Intellectual Property
Unless otherwise stated, all content on the website, including the Ahiree name and logo, designs, images, text, graphics, layout, and overall look and feel, are the intellectual property of Ahiree LLP or its licensors.
You may not reproduce, distribute, modify, republish, or create derivative works from any content without our prior written consent.
7. Indemnification
By using our website or purchasing our products, you agree to indemnify, defend, and hold harmless Ahiree LLP, its partners, employees, and representatives from and against any and all claims, damages, losses, liabilities, costs, or expenses (including legal fees) arising from:
Your use of the website or products.
Your breach of these terms or any applicable law.
Your violation of any third‑party rights.
8. Governing Law and Jurisdiction
This Disclaimer shall be governed by and construed in accordance with the laws of India.
You agree that the courts located in Kolkata, West Bengal, India shall have exclusive jurisdiction over any disputes arising out of or relating to this Disclaimer, our website, or our products.
9. Contact Us
For any questions regarding this Disclaimer, please contact:
Ahiree LLP
D/35, Atabagan, Boral Main Road, Garia,
Kolkata, West Bengal – 700084, India
Email: ahireeindia@gmail.com
WhatsApp: +91 89611 47679